We are collecting personal information about you to provide you with our finance broking services.  The information is required to assist you in preparing the loan application,and locating an appropriate provider. If your information is not provided we may not be able to find a suitable product for you.

Unless you instruct us not to, we may use your information to provide you with offers or information of other goods or services we or a third party can provide you with.   We may disclose your information to other organisations to help us provide our services.  The types of organisations we may disclose your information to include credit providers, mortgage insurers, other mortgage intermediaries,
valuers, and other relevant organisations that assist in the process.

In addition, we may disclose your personal information to any other organisation that may wish to, or has acquired, an interest in your policy, or in our business.

This Authority is outlined formally below:

Authority for an agent to obtain access to an individual’s credit information file held by a credit reporting agency (Privacy Act 1988). Authorise MCP to:

Act as my/our agent in seeking access to my/our consumer Credit information file held by a credit reporting agency. This authority only applies to enquiries made by MCP Group Pty Ltd in connection with:

• An application, or proposed application, by me/us for the credit.
• My/our having sought advice in relation to existing credit.

You can gain access to the information we hold about you without charge, including the details of any preliminary credit assessment, by contacting us.

Complaints & Dispute Resolution

The quality of our service provided to you is always important.   If you have any complaints about our services, please contact our team or our Customer Experience team led by:

Michael Poynter
A – Level 6, 575 Bourke Street Melbourne 3000
E – m.poynter@mcpgroup.com.au
T – (03) 9620 2001

If we are unable to resolve your problem, you may contact our external dispute resolution scheme. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA) formerly known as Credit & Investments Ombudsman and their details are outlined below:

T 1800 931 678
W www.afca.org.au